FAQ
AT THE SHOW
WHAT TIME DO YOU OPEN?
Check our front page for opening hours.
WHAT TIME DOES THE BAND PLAY?
Support usually play at 8 pm and headliners at 9pm, but always check event info on our website for exact times.
CAN I BRING MY BAG?
Yes.
LOST & FOUND
Ask in the bar when we are open between before club hours.
REFUNDS
HOW DO I GET A REFUND FOR A CANCELLED SHOW?
Nortic will pay out automatically on the next banking day. Refunds are only applicable for events where the headliner cancels the show. For festivals, the festival must be cancelled in its entirety. Please note that service fees will not be refunded.
HOW DO I GET A REFUND IF A SHOW HAS BEEN MOVED?
If you are unable to attend a show that has been moved, please write to info@planbmalmo.com and we will organise a refund from Nortic. Please do this as early as possible.
CAN I GET A REFUND IF A SUPPORT ACT CANCELS?
Bookings are set for headliners, in the event that there is a change or cancellation in support acts, we will not be able to give a refund.
TICKETS
DO I NEED TO PRINT OUT MY TICKET?
It is fine to show your ticket on your phone.
WHAT DO I DO IF I LOSE MY TICKET?
You should be able to retrieve your ticket from Nortic by logging in.
IS IT ENOUGH WITH A BOOKING CONFIRMATION?
Probably not. You will need to show your unique QR code from Nortic at the door.
PHOTOGRAPHY
Can I photograph, or record during the show?
No.
Photography, film and/or audio recording is not allowed during events without permission. Phones are generally ok, but kindly listen to staff as artists may have special requests.
AGE LIMIT
Do you have an age limit at your concerts?
Yes, it's 18+
or 13+ with a legal guardian
Do you have an age limit at your clubs?
Yes, 18+
OTHER QUESTIONS
Can I rent your venue for a private event?
Yes, depending on what other events are happening..contact us at info@planbmalmo.com
and tell us what date, how many people and what kind of event you are thinking about.
Can my band play at Plan B?
Probably...maybe. contact us at booking@planbmalmo.com
(send links to music and social media - saves everyone's time)
Are dogs allowed?
Yes, we love dogs and there are even two venue dogs, a golden retriever and her son.